Online credit card fraud is the number one risk factor that afflicts the airline industry today. To address this serious concern, airlines either hire additional staff in order to increase their capability to manually review orders or deploy fraud detection and monitoring system. Hiring additional staff suffers from the difficulties of costs and scalability while deploying  a "one size fits all“ detection system often becomes obsolete in a few months or just a few days. Fraudsters are quite ingenious in finding ways to bypass automated detection systems. What works today will not necessarily work tomorrow.

How ePayAlert can help

Fraud comes in different forms. It is not stagnant and continues to evolve. The key features of ePayAlert that helps those in the travel industry are:
  • Customizable Rules - ePayAlert can be customized in order to include new rules based on a clients specification
  • Risk Scoring – each risk parameters can be assigned a customized weight level in order to give more importance to risk parameters to counter certain fraud patterns more prevalent in an industry
  • Geographical Checking – identifies the origin of the transaction via its IP address and checks if it's consistent with the provided information
  • Transaction Limit Checking – sets a daily/weekly/monthly processing limit in order to prevent abnormal buying behavior
  • Velocity Checking - the system can evaluate and assess suspicious transactions exhibiting abnormal buying behavior
  • Historical Negative Record Checking - the system can check the historical transaction data to block any card or IP address with negative records
  • Blacklist Control – checks whether the transaction came from a blacklisted card number, card bin, IP address, or email

Key Benefits of ePayAlert

  • Prevent fraud with our comprehensive fraud management tools that can be customized to optimize detection and prevention rate
  • Increase revenue by reducing lost sales due to fraud, blocked sales to potential and genuine customers, turning away cross-border transactions coming from high risk countries, and losing repeat transactions
  • Protect reputation by minimizing risk due to customer complaints of fraudulent usage of their credit cards
  • Save time by minimizing the time spent responding to customer complaints, processing documents for disputes, and manual review of potential fraudulent transactions
  • Reduce costs on chargebacks and re-presentation fees and additional staff hiring for manual review for high volume transactions
  • Local customer support by having our representatives just a phone call away in your location

Contact us to start fighting online fraud or you can download our factsheet to know more about ePayAlert.