Among the questionable and risky type of transactions of online merchants are  high volume orders  from customers that do not ask for a discount, multiple orders of the same product,  purchase of “big-ticket” items, and overnight or rushed delivery. These are classic characteristics of fraudulent transactions as they are not the typical purchasing pattern of a legitimate customer. A legitimate customer when buying high volume of goods would ask for a discount. While overnight and rushed shipping are often used to receive the stolen goods as soon as possible. Studies also demonstrate that international orders is more likely to be fraudulent than a domestic order.

How ePayAlert can help

The wide variety of online merchants each has its own patterns of how customers avail of their products and services. Therefore it is necessary to have a system that can be customized to better detect fraudulent transactions. The most useful and widely used criteria for merchants are:

  • Velocity Checking - the system can evaluate and assess suspicious transactions exhibiting abnormal buying behavior
  • Geographical Checking – identifies the origin of the transaction via its IP address and checks if it's consistent with the provided information
  • Blacklist Control – checks whether the transaction came from a blacklisted card number, card bin, IP address, or email

Key Benefits of ePayAlert

  • Prevent fraud with our comprehensive fraud management tools that can be customized to optimize detection and prevention rate
  • Increase revenue by reducing lost sales due to fraud, blocked sales to potential and genuine customers, turning away cross-border transactions coming from high risk countries, and losing repeat transactions
  • Protect reputation by minimizing risk due to customer complaints of fraudulent usage of their credit cards
  • Save time by minimizing the time spent responding to customer complaints, processing documents for disputes, and manual review of potential fraudulent transactions
  • Reduce costs on chargebacks and re-presentation fees and additional staff hiring for manual review for high volume transactions
  • Local customer support by having our representatives just a phone call away in your location

Contact us to start fighting online fraud or you can download our factsheet to know more about ePayAlert.